Can’t open App Store – files missing

Home Windows RT on Surface Can’t open App Store – files missing

This topic contains 1 reply, has 2 voices, and was last updated by Tim Rolston tim 1 year, 9 months ago.

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  • #1346
    D Simpson
    D Simpson
    Participant

      My surface tablet was put away for a few months and as far as I know it was working all right. I have tried to go into the App Store because I want to download something, but I can’t open the App Store. The message is “App can’t open. Some files are missing. Your Windows installation or recovery media will provide these files”..

      We didn’t get any file recovery disks with the Surface when we bought it. My older daughter, who is computer-savvy, downloaded a recovery file from Microsoft’s website and downloaded it on to the tablet but it has not fixed the problem.

      Can anyone help me resolve this?

    • #1381
      Tim Rolston
      tim
      Keymaster

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