Surface 2 error

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This topic contains 0 replies, has 1 voice, and was last updated by Dougie Quinn Dougie Quinn 1 year, 4 months ago.

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    Dougie Quinn
    Dougie Quinn
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      Hi all,

      I have a problem with a surface Rt2 tablet that I got from a school. The problem is this they videoed a debate it was a final and they won it. The tablet stopped working and they cannot access it.
      they are anxious to retrieve the debate and give it to the parents of the children.
      some background.
      When the tablet is started it goes to a blue screen which says cannot start tablet need to repair and restart, it restarts and hangs on “Preparing automatic repair” in a continous loop. I did manage to get the following on the blue screen prior to the black screen, kmode_exception_not_handled (Fltmgr.sys)

      I have tried the following
      Downloaded recovery usb software not successful.
      Tried to enter bios also unsuccessful.
      contacted Microsoft not helpful said to buy a replacement.
      It is out of warranty by 80 days.
      The data was not saved to one drive.
      I was wondering has anybody come across this problem.

      Thanks in advance
      Acedoug

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