I have a Surface Pro 3 with Simplo battery. For a year my battery is stuck at 0% and I can’t use it without the power cord.
As you know these devices had battery issue. Finally on October after a year of complaints, Microsoft released a firmware update to fix this issue.
The problem is that your device should have at least 40% battery for the firmware to be installed.
I have tried everything and nothing seems to work! It’s really frustrating 🙁
Imposing a battery level barrier for the firmware fixing the same faulty battery is absurd.
Isn’t there anybody who has the same problem as me?
I first updated my firmware using Windows Update and followed up the two restart instruction but it didn’t work.
Then I downloaded the firmware manually and installed it but it didn’t work either.
While booting, firmware update progress bar goes near 100% and then device restarts and when I log on I see that the firmware isn’t installed.
Now my battery status icon in task bar shows “No battery detected” but when I click on it shows my battery is fully charged.