August 15, 2015 at 3:23 pm #198
August 18, 2015 at 11:10 am #278
I assume that you mean a MS Touch Cover?
Here are some troubleshooting steps you can try –
September 21, 2015 at 3:41 pm #660
I have a new Surface Pro 3, less than a week old. I had problems with the touch cover too.
In my case, it was a hardware fail — I went back to BestBuy and they immediately swapped with a working one.
And also a software problem — I notice that the Surface needs to be asleep when you detach/attach the touch cover — if not the cover will often stop working. Even after I got the new cover, I was still having problems, and I soon figured out that if I only detached the cover when the computer was asleep (just quickly tap the on/off button to put it to sleep) it works fine.
October 9, 2015 at 6:54 am #837
The touch cover keyboard on my Surface pro 3 stopping working altogether yesterday.
A couple of weeks ago I installed windows 10 (which may be coincidental).
I wanted to report that I tried all the preliminary steps up to (but not including) the full reset and nothing fixed the problem. However the technique reported of using a simultaneous press of the power and volume up buttons for 15 seconds after a full shutdown got my keyboard working again.
(see details of this techniqiue in other posts). Well worth a try if your touch pad keyboard stops working.
September 21, 2015 at 3:50 pm #666
I assume you got this fixed from your other post?
November 28, 2015 at 2:37 pm #1378
My type cover keyboard wasn’t working. I did check the link that Joanna put up before. I had done many things. Finally took in to the store to try my type cover on the store display, which worked. I used the store display’s type cover on my Surface Pro 3. Didn’t work at all. So the type cover is not the issue – it seems to be a bad connector. Can the Surface Pro 3 be opened and the connectors replaced? I’m doing a search now, but thought I’d check in here.
Love the site and I often check back here. Keep up the good work!
November 28, 2015 at 2:47 pm #1384
Unfortunately, no. The entire unit will need to be replaced.
However, before you go that far, try cleaning the contacts with a pencil eraser. Sometimes they tarnish and prevent a good connection.
December 16, 2015 at 7:47 pm #1567
Ugh. Not what I wanted to hear. I have tried the pencil trick already. No dice. I’ll try again, but I don’t expect any results.
I’ve done a workaround – I am now using a wireless keyboard via Bluetooth.
After the warranty expired and everything.
P.S. I didn’t get your reply via email even though I had checked yes for notifications.
January 21, 2018 at 9:47 am #3506
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