Touch pad keyboard

Home Surface Accessories Touch pad keyboard

This topic contains 7 replies, has 5 voices, and was last updated by Harry Wood Harry Wood 1 year, 11 months ago.

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  • #198
    Joanna Moderator
    Joanna Moderator
    Keymaster

      Recent question from a reader My touch pad keyboard is not working. Only the on screen touch keyboard. Help please!

    • #278
      Joanna Moderator
      Joanna Moderator
      Keymaster

        I assume that you mean a MS Touch Cover?
        Here are some troubleshooting steps you can try –
        http://www.lovemysurface.net/keyboard-problems-with-surface/
        Good luck.

      • #660
        Peter Hamlin
        Peter Hamlin
        Participant

          I have a new Surface Pro 3, less than a week old. I had problems with the touch cover too.

          In my case, it was a hardware fail — I went back to BestBuy and they immediately swapped with a working one.

          And also a software problem — I notice that the Surface needs to be asleep when you detach/attach the touch cover — if not the cover will often stop working. Even after I got the new cover, I was still having problems, and I soon figured out that if I only detached the cover when the computer was asleep (just quickly tap the on/off button to put it to sleep) it works fine.

          • #837
            David Thomas
            David Thomas
            Participant

              The touch cover keyboard on my Surface pro 3 stopping working altogether yesterday.
              A couple of weeks ago I installed windows 10 (which may be coincidental).
              I wanted to report that I tried all the preliminary steps up to (but not including) the full reset and nothing fixed the problem. However the technique reported of using a simultaneous press of the power and volume up buttons for 15 seconds after a full shutdown got my keyboard working again.
              (see details of this techniqiue in other posts). Well worth a try if your touch pad keyboard stops working.

          • #666
            Tim Rolston
            tim
            Keymaster

              Peter,

              I assume you got this fixed from your other post?

            • #1378
              Harry Wood
              Harry Wood
              Participant

                Hi folks….

                My type cover keyboard wasn’t working. I did check the link that Joanna put up before. I had done many things. Finally took in to the store to try my type cover on the store display, which worked. I used the store display’s type cover on my Surface Pro 3. Didn’t work at all. So the type cover is not the issue – it seems to be a bad connector. Can the Surface Pro 3 be opened and the connectors replaced? I’m doing a search now, but thought I’d check in here.

                Love the site and I often check back here. Keep up the good work!

                • #1384
                  Tim Rolston
                  tim
                  Keymaster

                    Unfortunately, no. The entire unit will need to be replaced.

                    However, before you go that far, try cleaning the contacts with a pencil eraser. Sometimes they tarnish and prevent a good connection.

                    • #1567
                      Harry Wood
                      Harry Wood
                      Participant

                        Ugh. Not what I wanted to hear. I have tried the pencil trick already. No dice. I’ll try again, but I don’t expect any results.

                        I’ve done a workaround – I am now using a wireless keyboard via Bluetooth.

                        After the warranty expired and everything.

                        Thanks.

                        P.S. I didn’t get your reply via email even though I had checked yes for notifications.

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