touchscreen not working Home › Surface Book › touchscreen not working This topic contains 1 reply, has 2 voices, and was last updated by Jake Blazsek 10 months, 1 week ago. Author Posts July 29, 2016 at 11:14 am #2469 peanut peanutParticipant I accidentally applied eyeglass cleaner directly onto the surface book screen. Everything on the device still functions except the touchscreen. I cannot use my finger or the surface pen on the screen. What should I do? January 18, 2017 at 3:34 pm #2619 Jake BlazsekParticipant I would take it in to MS store and have them look at it. Author Posts You must be logged in to reply to this topic.