After my surface book goes into hibernation (after 2 hours of sleep), Windows Hello wont work. It just says “turning on Camera…” and I dont see the red dot on the IR camera to verify its on. This is not consistent with every hibernations but maybe 25% of the time.
After logging into the surface with PINCODE, a simple reboot solves the issue.
(I cannot see any problems in the device manager pre-reboot or in the eventlog post-reboot)
Does anybody else have the same issue?
Worth mentioning is that i have upgraded my license to Windows 10 Enterprise
Others are having the same issue. Have you tried a 2-button hard reset? It seems that this problem usually affects people after a firmware update and the hardware needs “kicked in the head” to start working normally.
I was having the problem 50% of the time on boot up. After hours on hold and talking with tech support I was advised my Surface is defective and the send a shipping label to return it–by the way, I’ve owned it less than 30 days.
After much internet searching–I learned the camera is a common problem and to disable it. Once I did that I no longer have any issues and use a PIN. On functionality less.